Privacy Policy
This privacy policy explains how Quick Space Ltd ("we", "us", "our") collects, uses, stores, shares and protects your personal data when you visit our website at www.quickspaceltd.co.uk (the "website"), contact us, or use our products and services.
We are committed to protecting your privacy and handling your personal data in an open and transparent manner. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are (Data Controller)
Quick Space Ltd is the "data controller" responsible for your personal data.
| Company | Quick Space Ltd |
|---|---|
| Registered company number | 05639887 |
| Registered address | Old Farm, Chalton, Hampshire, PO8 0BG |
| Telephone | 0345 643 0610 |
| Data protection contact | quickspace@quickspaceltd.co.uk |
If you have any questions about this policy or how we handle your personal data, please contact us using the details above.
2. The personal data we collect
We may collect and process the following categories of personal data:
- Identity and contact data — your name, company name, job role, email address, telephone number, and postal or site address, for example when you complete an enquiry or contact form, request a site survey or quote, or call us.
- Enquiry and correspondence data — the content of the messages, enquiries and information you send us, and our correspondence with you.
- Marketing and communications data — your preferences for receiving marketing from us and your communication preferences.
- Technical and usage data — your IP address, browser type and version, device information, operating system, the pages you view, referring website, and how you interact with our website. This is collected automatically through cookies and similar technologies (see section 7).
We do not intentionally collect any special category data (such as health, ethnicity, or religious beliefs) through this website, and we ask that you do not send us such information.
3. How we collect your personal data
We collect personal data when you: complete a form on our website; email, call or write to us; request a quote, brochure or free site survey; interact with us on social media; or browse our website (via cookies and analytics). We may also receive limited data from advertising and analytics partners such as Google and Meta (Facebook).
4. How we use your personal data and our lawful bases
Under data protection law we must have a lawful basis for processing your personal data. The table below sets out how and why we use your data and the lawful basis we rely on for each purpose.
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiries, questions and requests | Legitimate interests (to respond to and assist people who contact us) and/or taking steps at your request before entering into a contract |
| Providing quotes, site surveys, products and services | Performance of a contract, or steps taken at your request prior to a contract |
| Managing our relationship with you and providing customer support | Performance of a contract; legitimate interests |
| Sending marketing communications about our products and services | Consent, or legitimate interests where permitted (e.g. to existing customers about similar products — the PECR "soft opt-in") |
| Analytics, advertising and improving our website | Consent (via our cookie banner) for non-essential cookies and tracking |
| Maintaining the security of our website and business records, and complying with legal obligations | Legitimate interests; compliance with a legal obligation |
Where we rely on legitimate interests, we have carried out a balancing exercise to ensure our interests are not overridden by your rights and freedoms. Where we rely on consent, you may withdraw it at any time by contacting us or by adjusting your cookie settings.
5. Marketing communications
We will only send you marketing communications where you have consented, or where we are otherwise permitted to do so by law. You can ask us to stop sending marketing at any time by using the unsubscribe link in any email or by contacting us using the details in section 1. Opting out of marketing will not affect any service or contractual communications we need to send you.
6. Sharing your personal data
We do not sell your personal data. We may share it with:
- Service providers and suppliers who help us operate our business and website (for example IT, hosting, email, and CRM providers), who act as our "data processors" and may only use your data on our instructions.
- Analytics and advertising partners — Google (Google Analytics and Google Ads) and Meta Platforms (the Facebook/Meta Pixel), as described in section 7.
- Professional advisers such as accountants, auditors and lawyers where necessary.
- Regulators, law enforcement or other authorities where we are required to do so by law, or to establish, exercise or defend our legal rights.
- A buyer or successor in the event that we sell or transfer all or part of our business.
7. Cookies and similar technologies
A cookie is a small text file placed on your device that helps a website recognise your device and store information about your visit. We use cookies to make our website work, to understand how it is used, and to support our advertising.
Essential cookies are needed for the website to function and are set automatically. Non-essential cookies (including analytics and advertising cookies) are only set with your consent, which you give through our cookie banner when you first visit. You can withdraw or change your consent at any time through the cookie settings on our website, and you can also block or delete cookies through your browser settings — though some parts of the website may not work correctly if you do.
We currently use the following third-party cookies and tracking technologies:
| Provider | Purpose | More information |
|---|---|---|
| Google Analytics | Helps us understand how visitors use our website (such as pages viewed, source of visit and time on site) so we can improve it. Data is aggregated and used to report on website usage. | Google Privacy Policy |
| Google Ads | Measures the effectiveness of our paid search advertising and conversion tracking, and helps us make better use of our advertising budget. | Google Privacy Policy |
| Meta (Facebook) Pixel | Conversion tracking and retargeting, allowing us to measure the results of our advertising and show relevant ads to people who have visited our website. | Meta Privacy Policy |
8. International data transfers
Some of our partners and service providers (including Google and Meta) are based outside the United Kingdom, and your personal data may therefore be transferred to and processed in countries outside the UK. Where this happens, we take steps to ensure your data receives an adequate level of protection, for example by relying on UK "adequacy" regulations, the UK Extension to the EU–US Data Privacy Framework, or International Data Transfer Agreements / Standard Contractual Clauses approved for use in the UK.
9. How long we keep your personal data
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry and marketing data is generally retained for up to [[24–36]] months after your last contact with us, unless you become a customer, in which case customer and transaction records are typically kept for up to 6 years after the end of our relationship to meet contractual and tax obligations. When data is no longer required, we securely delete or anonymise it.
10. How we protect your personal data
We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, so while we do our best to protect your data we cannot guarantee its absolute security; any transmission is at your own risk.
11. Your rights
Under UK data protection law you have the following rights in relation to your personal data:
- The right to be informed about how we use your data — this policy provides that information.
- The right of access — to request a copy of the personal data we hold about you.
- The right to rectification — to have inaccurate or incomplete data corrected.
- The right to erasure — to ask us to delete your data in certain circumstances.
- The right to restrict processing — to ask us to limit how we use your data.
- The right to data portability — to receive certain data in a structured, commonly used format.
- The right to object — to object to processing based on legitimate interests, and to object to direct marketing at any time.
- Rights relating to automated decision-making — we do not make decisions about you based solely on automated processing.
- The right to withdraw consent at any time where we rely on your consent.
To exercise any of these rights, please contact us using the details in section 1. We will respond within one month. There is normally no charge, although we may charge a reasonable fee or refuse a request that is clearly unfounded or excessive.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), at any time.
Information Commissioner's Office — ico.org.uk — Helpline: 0303 123 1113.
13. External links
Our website may contain links to other websites operated by third parties. This privacy policy applies only to our website, and we are not responsible for the privacy practices or content of any external sites. We encourage you to read the privacy policy of any website you visit.
14. Children's privacy
Our website and services are intended for businesses and adults and are not directed at children. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us and we will delete it.
15. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.